Returns & Exchanges
At Sofia Panels, we want you to be completely satisfied with your home transformation; if your wall panels aren't the perfect fit, you can return them within 30 days of delivery. Please ensure all items are in their original packaging and in unused condition to qualify for a full refund.
Initiate Your Request
Contact our support team with your order number and the reason for your return to receive a Return Merchandise Authorization (RMA) number.
Prepare Your Package
Carefully repack the panels in their original protective shipping materials to prevent damage during transit back to our warehouse.
Ship the Items
Affix the provided return label to your box and drop it off at any authorized carrier location, ensuring you keep a copy of your tracking receipt.
Receive Your Refund
Once our quality control team inspects the returned panels, we will process your refund back to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing